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"The customer is always right." We've all heard it, perhaps even preached it. But what about when a customer's demand seems unreasonable? What about when your dedicated employee feels unfairly blamed? And what about the business's own bottom line and integrity? In the daily operations of any small business, conflicts aren't always neat. They rarely present themselves with a clear-cut "right" and "wrong." Instead, they emerge from a tangle of expectations, perceptions, and emo

In our last post, we explored how conflicts often get stuck when everyone is convinced they are "right," and the critical need for both parties to feel heard. But what does "feeling heard" actually mean? It's more than just being silent while someone speaks. It's about a profound sense of acknowledgment and understanding that can transform a tense standoff into a pathway for resolution. Whether it's a frustrated customer, a disagreeing employee, or a personal spat, the human

The holidays are often painted as a time of joy and connection. Yet, for many, the increased pressure, proximity, and old dynamics can also be a tinderbox for conflict. And sometimes, that conflict isn't about misunderstanding; it's about outright attack, false accusations, and a refusal to engage constructively. Imagine this scenario: You genuinely want to "clear the air" about a misunderstanding or a perceived slight, perhaps with someone you've known for a while in your pr

It's an unsettling experience when a crucial conversation, one you initiated to resolve an issue, explodes into an irrational attack. Recently, I was in one of those conflicts. I simply asked to discuss a promised trade arrangement, and the response was an immediate, aggressive shutdown. The Art of the Diversion The moment I brought up the issue, the person went on the defensive, grasping for anything to attack me with. They dragged up a resolved issue  from the past, made ba

Last year was the year of concerts for me, the year where music didn't just entertain me, it met me right where my story began. The final performance of that year was Pat Benatar.A powerhouse. A legend. A woman whose voice changed what was possible for female rock vocalists. I grew up classically trained as one of the top sopranos in my state. Everyone assumed I would go down the classical or opera path. But something in me always longed for a different kind of sound. A soun

AI is no longer just a tool; it has become a transformative force. In some workplaces, employees are naming their AI assistants, confiding in them, and even turning to them when they feel isolated. It's a fascinating trend, but it raises an uncomfortable question: if AI is becoming our “teammate,” what does that mean for workplace belonging and conflict? The truth is, many employees feel disconnected. Hybrid schedules and digital overload have already stretched workplace bond

Remember that feeling when you first opened your doors? The buzz, the hope, the sheer excitement of building something of your own, whether it was the aroma of your food cart, the curated shelves of your "mom and pop" shop, or the friendly smiles at your service counter. It's a dream built on passion, hard work, and often, a tight-knit team. But let's be honest: even in the best environments, life throws curveballs . And in the close quarters of a small business, those curve

As a founder or leader, your approach to conflict sets the entire tone for your organization. Understanding your conflict style and those...

I never thought I would do a product like Coresure. I have undertaken other entrepreneurial ventures and failed frequently. But this one...

Have you ever been in a disagreement where it feels like you're not even talking about the same thing? You're trying to solve a specific...

Every leader, no matter how accomplished, carries a history. And within that history often lie fractured moments of rejection, failure,...

Leadership, Followership, and the Need for Belonging Just for a moment, let's set aside politics and instead focus on what truly drives us: the universal need for love and belonging. These fundamental human desires are often overlooked when we analyze leadership, but they profoundly shape both leaders and their followers. My upcoming book explores this very idea, examining how a leader's personal story, their beliefs,  past experiences, and  vulnerabilities impact those they

When I first started researching connection , I wasn’t thinking about dark personalities. My focus was on how people form bonds, build...

Coresure is the new chat bot on intersectionality through an accessibility lens. When I spoke at SHRM, I was suprised with how many HR people did not know what intersectionality was. Intersectionality is having multiple idenities that interconnect. For example, it is a woman with a visable disability or it can be a person who is Chinese with a disability. Coresure became even more important to me when I learned how many people did not know what what intersectionality meant. C

Connection is one of the most fundamental human needs —yet, for many neurodiverse individuals, it feels like an unsolvable puzzle . When...