Conflict Resolution Training for Small Business
The Conflict Skills Every Small Business Needs, Before One Situation Costs You Everything
Build the foundational conflict resolution skills that protect your customers, your employees, and your business—before silent conflicts turn into lost revenue, burnout, lawsuits, or worse.
This is not corporate theory. This is real-world, research-backed conflict training designed specifically for small businesses—delivered in 2–3 minute videos that fit real schedules.
You Don't Need Workplace Chaos to Have a Conflict Problem
You may think conflict isn't a real issue in your business because you don't see shouting matches, public drama, or physical altercations.
But conflict doesn't usually look like that—until it's too late.
Most conflicts are happening silently:
The customer who never comes back, and tells their friends to avoid you
The team member who's one bad day away from quitting
The employee who's quietly job-hunting because nothing ever got resolved
The situation that escalates slowly… until one day it explodes
By the time you notice the damage, you've already lost customers, revenue, productivity, and trust, and you may never know exactly why.
One Mishandled Conflict Is All It Takes
The cost of doing nothing
At best
Unresolved conflict costs you money you can't see:
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Customers you lose without ever getting a negative review
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Employees who quit quietly, taking experience and stability with them
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Managers burned out from constantly "refereeing" people problems
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Productivity drained by tension, stress, and avoidance
At worst
It costs you everything:
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A lawsuit that destroys your finances
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A violent escalation that harms someone in your workplace
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A reputation hit you can't recover from
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A business closure you never thought would happen
You cannot market or sell your way out of a conflict problem.
If the foundation of your business is weak, everything built on top of it eventually cracks.
Most Business Owners Were Never Taught How to Handle Conflict
The Default Response
When conflict hits, people default to instinct, not skill. They fight, avoid, freeze, or give in just to make it stop.
The Wrong Investment
Then they pour money into marketing, hiring, and growth—while the real issue keeps draining profits from underneath.
The Blame Game
They blame the "difficult customer." They label someone a "problem employee." They hope things resolve themselves.
Building on Mud
That's like building a house on mud and wondering why it keeps sinking.
Conflict skills aren't optional.
They're the cement your business stands on.
Introducing the Solution
The Small Business Conflict Resolution Training Program
A subscription-based, continuously growing conflict resolution program designed specifically for small businesses with 1–500 employees.
Built for real-world conflict
Designed for retail, food service, healthcare, and hospitality
Short, focused videos
2–3 minutes each that actually get watched
Trauma-informed & research-backed
Practical methods grounded in science
Protects what matters
Skills that safeguard safety, reputation, and revenue
What You'll Be Able to Do Confidently
After completing the program, you and your team will be able to:
Recognize warning signs before situations escalate to violence
De-escalate angry customers without giving in or making things worse
Navigate difficult conversations with coworkers and managers using proven frameworks
Handle conflict across phone, email, in-person, and social media channels
Know when to handle a situation—and when to escalate or call for help
Communicate clearly so misunderstandings don't turn into conflict
Set professional boundaries without guilt or fear
Understand trauma responses (fight, flight, freeze, fawn) and respond skillfully
Recognize bias and microaggressions before they damage trust
Document incidents using reasonable, preventative measures
These skills don't guarantee every conflict will resolve perfectly—people are
unpredictable.
But they give you options, confidence, and the best possible chance to prevent disaster.
From Anxiety to Quiet Confidence
Instead of walking into work with a knot in your stomach, you'll feel grounded and prepared.
Conflicts won't hijack your entire day
You'll stop replaying conversations at night
Boundaries will feel professional, not confrontational
Fear shifts from paralyzing to manageable
You'll know you've done everything reasonably possible to keep people safe
Who This Is For (And Who It's Not)
This Program Is For You If:
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You run or work in a small business with 1–500 employees
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You care about your people and your customers
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You don't have the budget for $5,000+ consultants
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You want practical tools—not theory
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You believe safety and health in the workplace matter
This Program Is NOT For You If:
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You believe fear and intimidation are leadership strategies
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You see employees and customers as obstacles to control
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You're unwilling to invest even 15 minutes per month in skill-building
This program requires effort—but not much.
And the cost of not doing anything is far higher.
How the Program Works
37+
Modules
303+
Short Videos
4
New Videos/Month
2-3
Modules
How the Program Works
Foundations & Core Skills
Build the essential conflict resolution foundation
Leadership & Advanced Application
Develop advanced techniques and leadership capabilities
Specialized & Complex Situations
Master challenging scenarios and edge cases
You grow with the content, no matter where you start.
Key Module Highlights
Foundations & Self-Regulation
Boundaries & Difficult Conversations
Trauma-Informed Care & Creating Safety
Team Dynamics & Coworker Conflict
Violence Prevention & Warning Signs
Mental Health & Crisis Recognition
Communication That Prevents Conflict
Performance, Accountability & Documentation
De-escalation (Basic & Advanced)
Legal Risk Awareness (Preventative Measures)
Transparent & Accessible Pricing
Less than $1/day per employee in most cases
Key Module Highlights
Individuals (1–10 employees)
$25/month
Up to 200 employees
$50/month
200–500 employees
$100/month
Video + Workbook
The workbook turns knowledge into competence through practice, accountability, and documentation.
Individuals (1–10 employees)
$30/month
Up to 200 employees
$65/month
200–500 employees
$150/month
Recommended
Why This Price Exists
Large corporations pay thousands for this level of training. Small businesses don't have that option.
This program exists so cost is never the reason someone wasn't protected, trained, or prepared.
If you choose not to invest at this price point, you're choosing conflict—and everything that comes with it.
This Is Your Foundation
You can't afford to keep building on mud.
For less than the cost of a daily coffee, you can give your business the skills that protect people, preserve reputation, and prevent the single conflict that could cost you everything.
Your people
Your customers
Your business